Shipping & Returns
SHIPPING POLICY
HONG KONG
Please note all orders placed will be fulfilled within 3-5 business days (excluding weekends and public holidays).
REST OF WORLD
All orders are processed/shipped from Hong Kong. Customers will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. Due to many unforeseen circumstances and customs clearance processes, international shipping may sometimes be delayed. International shipping charges are non-refundable.
| COUNTRIES | SHIPPING COSTS |
| Hong Kong, Macau | HKD 32 (Free delivery for orders above HKD 300) |
| Singapore, Malaysia | SGD 25 (Free shipping for orders above SGD 82) |
| Asia - Thailand, Indonesia, Vietnam, South Korea, Japan, Taiwan, Philippines | HKD 170 |
| Rest of world - UK, US, Australia | HKD 350 |
RETURNS
At this time, we accept returns for store credit only. All return requests must be made within 14 days after the date of delivery. Items returned must be in its original condition, unworn, unwashed, hygiene liners/tags still intact, and returned in original packaging. Any signs wear such as stain and odor on the merchandise will be sent back to the customers. To start the process, please email us at enquires@sunnysideups.com to request return. The customer is responsible for return delivery/shipping costs.
EXCHANGE
We offer exchanges for another item in your preferred colour and size within 14 days of receiving your items, subject to stock availability. Items must be returned in their unworn and unused condition with tags still attached. To start the process, please email us at enquires@sunnysideups.com to request exchange. The customer is responsible for the shipping costs of the exchange item.